Frequently Asked About Our Terms & Conditions
Yes. Go to Account Settings > Personal Details > Email, enter your new email, and confirm the change via a verification link we send to your current address. The change takes effect immediately, and your next support message will go to the new email. This is important for security and for receiving withdrawal confirmations.
If you don't verify identity documents within 14 days of opening your account, we pause withdrawals until verification is complete. Deposits can still go through. You'll see a banner in your lobby reminding you to upload your ID. If you don't verify within 60 days total, we may close your account and return your balance to your original deposit method.
No daily limit on withdrawal frequency, but we process a maximum of five withdrawals per calendar day per account. Each withdrawal must clear your bank or payment app within 1–4 hours (DANA, OVO, GoPay and QRIS are usually fastest). If you hit the five-withdrawal cap, your next request queues for the following day.
Yes. Our Terms state that if you lose connection during a live table hand or spin, your position is frozen for 60 seconds. After 60 seconds, the system auto-folds or auto-exits your hand. If your bet stands but the round fails to load, contact support with your session ID within 24 hours and we'll review the round outcome.
Our Terms require that all game rounds are final once they complete. However, if you believe a technical error (e.g. a crash, a missing win screen) caused an incorrect payout, file a dispute within 30 days with your session ID and screenshots. Our compliance team audits the server log and responds within 5 business days.
Our Terms state that account access depends on local law where you are. If you're outside Indonesia, eligibility depends on the laws of that jurisdiction. We don't knowingly offer real-money play in restricted regions. If you relocate, update your location in Account Settings so we can confirm your continued eligibility.
Our Terms tie game rules to the help text published in each game lobby on the day you played. If you dispute an outcome, our support team pulls the rule set from that date and applies it to your round. If the outcome was correct under those rules, the decision is final. If the rules were displayed incorrectly, we'll correct your balance within 24 hours.
